Service Climate and Empowerment for Customer Service Quality among Vietnamese Employees at Restaurants

This study examines the relationship between service climate, empowerment, and organizational citizenship behavior among Vietnamese employees at restaurants in urban areas of South Korea. Moreover, mediating role empowerment climate is investigated. From a sample 209 respondents working Asian ethnic restaurants, findings indicate that work facilitation most influential affects empowerment. However, two factors—managerial support customer orientation—are not statistically significant. enhanced only by but also provides empirical evidence employee perceptions influence on for quality. expands knowledge regarding foreign important theoretical practical implications creating sustainable environment empowering who strive an excellent quality context restaurant industry.